General Warranty
About Returns and Exchanges
Return and Refund Period
If you wish to return or exchange an item, please contact our support team via the website https://usioij.shop within 7 days of receiving the product.
Cash on Delivery: Refund issued within 7 days of receiving the product.
Credit Card Payments: Refund processed within 7 days of receiving the item.
PayPal Payments: Refund issued within 7 days of receiving the item.
Return Shipping Costs
The customer is solely responsible for the cost of return shipping.
Please return the item to the address we provide within one week of contacting us. Upon your inquiry, we will send you all necessary details, including the exact return address.
Important
Returns or exchanges requested outside the specified timeframe will not be accepted, even in cases of errors on our part or for the customer's convenience.
Products Ineligible for Return or Exchange
Items shipped more than 7 days ago.
Used or second-hand products.
Damage or loss caused by the customer to the products, packaging, or accessories.
Exchanges or returns where the orderer and the recipient are different individuals, provided the return is not due to product defects.
Defects Attributable to Our Company
If the product exhibits defects attributable to an error on our part (such as damage or the shipment of an incorrect item), we will proceed with a partial replacement or a full refund.
Procedure:
Contact us via email or phone within 7 days of receiving the product and provide the following information:
Full Name
Address
Phone Number
Email Address
Product Name
Reason for Return or Exchange
Order Number
We will provide instructions on how to proceed with the return. In these cases, returns are accepted via "Cash on Delivery" (COD) shipping.
Important Notes:
Please contact us before returning any item; returns made without prior notification will not be accepted.
Please use a shipping method that includes a tracking number to prevent loss.
Package the product securely and mark the package as "Fragile." ...if applicable.
Refunds will not be processed without prior notification of damage.
Once the product has been received, we will proceed with a replacement or refund.
**Returns for Customer Convenience**
Customers may return products at their own expense, assuming the cost of shipping.
**Procedure:**
Contact us via email or phone within 7 days of receiving the item and provide the following details:
Full Name
Address
Phone Number
Email Address
Product Name
Reason for Return
Order Number (indicated in your confirmation email)
We will then provide you with instructions for the return. The shipping cost will be the customer's responsibility.
**Reminders:**
Complete the return/exchange form included with your receipt and send it along with the product.
Please contact us in advance.
Use a shipping service that includes tracking.
Package the item securely and mark it "Fragile" if applicable.
The refund will be issued once the item has been received.
**Exchanges for Customer Convenience**
Exchanges for customer convenience are not accepted. To request a different size or model, please return the original product and place a new order.
**Order Cancellation**
Once the confirmation email has been sent, we begin preparing your order; therefore, it cannot be cancelled or modified. In such cases, the return will be treated as a return for customer convenience.
**Customers Paying via Cash on Delivery (COD)**
Customers who select this payment method must pay in cash upon receipt of the order. If your billing and shipping addresses differ, please contact us in advance.
**Contact Information**
Company: Merchants Aisle LLC
Address: 1942 Broadway Ste 314C #33478, Boulder, CO 80302, US
Email: usioij.shop@hotmail.com
Phone: +1 231 454-4895
Website: https://usioij.shop